Terms & Conditions

1. Payment must be made at the time of booking the session.

2. No refund is given once a session has been booked.

3. Change of mind does not allow you to cancel an appointment.

4. If you cannot make your telephone session a refund will not be given but I will reschedule a new appointment if more than 24 hours notice is given.

5. If Kelly is unwell and unable to make the telephone session you will be notified and a new time will be rescheduled.  A refund will be given if we cannot arrange a suitable time to reschedule.

6. Price is subject to change at any time without notice.

Gift Cards

Terms and Conditions

• Gift vouchers are valid for 3 years from date of issue. Unused values will not be refunded or attributed to any transactions after the expiry date.
• Gift vouchers can be redeemed against all products only at Kelly’s Animal Communication.
• Gift vouchers cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after expiry.
• If your purchase exceeds the value of the gift voucher, balance must be paid by credit or debit card.

Disclaimer: 

As a Professional Animal Communicator I do not diagnose or replace a veterinary’s advice. I cannot advise on medical issues or medication.