Terms & Conditions
1. Payment must be made at the time of booking the session.
2. No refund is given once a session has been booked.
3. Change of mind does not allow you to cancel an appointment.
4. If you cannot make your telephone / Zoom session a refund will not be given but Kelly will reschedule a new appointment if more than 24 hours notice is given.
5. If Kelly is unwell and unable to make the telephone or Zoom session you will be notified and a new time will be rescheduled. A refund minus the original Stripe processing fee charged to Kelly when you booked can be arranged if we cannot arrange a suitable time to reschedule.
6. If Kelly is unwell and unable to complete an email session within the time specified (currently 21 workings days) you will be notified by email. A refund can be arranged for the full amount minus the original Stripe processing fee charged to Kelly when you made the original booking if you do not want to wait an additional time.
7. Price is subject to change at any time without notice.
8. As a Globally Accredited Practitioner of Animal Communication and Healing with IEHA, Kelly will conduct all of her sessions with integrity and in a professional manner and inline with the Code of Ethics for Professional Animal Communication in the Animal Communication Method.
9. More than one session can be required for the desired changes to occur particularly if the behaviour has been occurring for a long time. The first session is the beginning of the changes and you are responsible for using the tools and suggestions given in the session to obtain those changes.
10. Kelly aims is to assist in creating a nurturing space for both you and your animal for a resolution and ongoing plan of action where needed to meet both animal and owner’s requests.
11. Kelly reserves the right to refuse to offer her services to anyone who shows inappropriate or disrespectful behaviour.
12. Animal communication session information is from your animal’s perspective unless otherwise advised.
13. Kelly is committed to maintain a professional level and ongoing development of skills.
14. Kelly only does sessions direct with the animals owner.
Disclaimer:
As a Professional Animal Communicator, Kelly does not diagnose any health condition or prescribe medication. She is able to assist with describing emotional matters, how your animal feels, pain level and location to assist your own vet professionals. All physical health issues are referred back to your vet.
For all human sessions Kelly does not diagnose any health condition or prescribe medication and all health conditions are to be referred back to your doctor.
